Amazing experience
What an absolutely amazing experience! I haven't written a review in quite some time, but the unforgettable time my wife, our best friends, and I had at the Fairmont Mayakoba in Playa del Carmen is more than worthy of my time. From the moment we started planning this trip a few months ago, the Fairmont Mayakoba surpassed all expectations.
The level of service we received was unparalleled. The concierge, Elmer, along with the always-smiling Karla, took care of our every need well in advance of our arrival. Elmer helped us secure dinner reservations for each night and provided fantastic recommendations for activities and tours within the hotel. The boat ride in the beautiful canals of Mayakoba, led by the incredibly knowledgeable Captain Noe, was a highlight, as was our visit to the cenote and the charming pueblito. If you visit, be sure to ask for Elmer, and I assure you, you'll be treated like royalty.
The beach experience was equally exceptional, all thanks to Ghilbert. He made sure we had the most amazing margaritas, including unique flavors with unimaginable fruits (the tamarind with jalapeño margarita was a favorite). Ghilbert was attentive, always ensuring we had everything we needed, from chairs, fresh towels to refreshing drinks. And the beach itself was beautiful, with no sign of sargassum (seaweed), allowing us to fully enjoy paddleboarding , hobie tours and other water activities.
The dining experience at the various restaurants on the property was extraordinary. La Laguna's Mexican cuisine, Gaia's delectable fish dishes, Tauro's succulent meats, and Bassano's exquisite Italian cuisine deserve Michelin stars. At La Laguna, we were attended by the fantastic duo, Jose and David, who effortlessly fulfilled our every request and provided excellent menu recommendations. Tauro service made the experience extra special, and Basanno's Chef Selene and Carlos made our dining experience truly unforgettable. Be sure not to miss the best chai latte or gelato at Café Maya; it's a must-try.
And for those looking for a unique and breathtaking view, don't miss the opportunity to visit Cielo, the rooftop bar. Ari, the incredible host, exceeded all expectations, ensuring our drinks were top-notch and even securing us the best tables.
There are simply no words that can fully capture the magnificence of our experience at Fairmont Mayakoba. I wholeheartedly recommend this resort to anyone seeking a truly exceptional vacation. I'm already eagerly planning my next trip with my daughters and friends, and I can't wait to return, hopefully by the end of this year, to create more unforgettable memories.